Terms & Conditions
1. Your booking
Your booking is confirmed once full payment is received and a booking confirmation is sent to you. The lead booker must be 18 or over, must provide accurate details for the whole party, and is responsible for all members of the party throughout the stay. Only the guests named on the booking may stay overnight, and the party size must not exceed the lodge's stated capacity. We reserve the right to refuse or cancel any booking that breaches these terms.
2. Payment & cancellation
Full payment is taken at the time of booking. Cancel at least 30 days before check-in for a full refund. Cancellations made fewer than 30 days before check-in are non-refundable. There is no post-booking grace period. A cancellation made exactly 30 days before check-in qualifies for a full refund. Date changes are not guaranteed and are considered case by case. We strongly recommend taking out travel insurance to cover the unexpected.
3. Best price guarantee
For the same lodge, dates, guest count, inclusions and booking conditions, our lowest total price is always available when you book directly through bowerandbeck.com. If you find a lower publicly available price for an equivalent stay on Airbnb or Booking.com before you book, contact us and we will match it. The comparison is made on the total compulsory price in the same currency — accommodation, cleaning fee and any compulsory charges — and not on the headline nightly rate. Charges paid to a third party rather than to us, such as Pure Leisure Club passes at South Lakeland Leisure Village, fall outside the comparison.
4. Arrival & departure
Check-in is from 4pm and check-out is by 10am unless otherwise agreed. Late departures may incur a charge.
5. House rules
No smoking or vaping. No parties or events. No barbecues of any kind at the lodges or on the grounds. Quiet hours are set by each park: 10pm–8am at The Lake House (Fallbarrow Park), and 11pm–8am at The Debonair and The Sahara (The Yealands, South Lakeland Leisure Village). Full house rules are provided with your booking confirmation.
6. Dogs
Dogs are welcome at all three lodges at no additional charge, up to two as standard; please ask us first if you would like to bring more. Dogs must stay off furniture and beds and must not be left unattended in the lodge.
7. Damage & liability
We ask you to treat the lodge as you would your own home, and to tell us about any accidental damage or breakage as soon as it happens — accidents do happen, and honesty is always the cheapest option.
- Guests are liable for any damage to the lodge, its contents or the grounds beyond normal wear and tear, and for any items lost or removed. The lead booker will be charged the reasonable cost of repair, replacement or specialist cleaning.
- Lost keys are charged at the cost of replacing the key and, where necessary, the lock.
- If the lodge is left in a state requiring more than our standard changeover clean (for example due to smoking, unreported pet mess or excessive mess), an additional cleaning charge applies.
- We are not responsible for loss of or damage to guests' personal belongings or vehicles during a stay, except where liability cannot be excluded by law. Nothing in these terms limits our liability for death or personal injury caused by our negligence.
8. Contact
These lodges are operated by Brickhaven Property Ltd, a company registered in England and Wales under company number 16561425, whose registered office is 7 Seaborn Drive, Witham, CM8 1ZD, trading as Bower & Beck. Questions about these terms: see our contact page.